Telephone Etiquette And Taboo In Business Contacts

It should be noted that in business communication, it is not allowed to receive "Hello, hello" or "who are you looking for?"

As a "courtesy ceremony", in particular, do not allow a mouth to unpolitely check each other's "hukou" and ask "who are you looking for"?

"Who are you?"

Or, "what's the matter?"

-- China's Financial Grand Ceremony

Courtesy of the wrong person.

In case the other person dialed the wrong phone or phone line, he must maintain his demeanor.

If you confirm that the other person has made the wrong call, you should first report your "home" and then dial the wrong number.

If the other person apologized, don't forget to deal with "no matter", instead of teaching people to "have good eyes" and "look more carefully" next time.

If possible, ask the other person if he needs help to check the correct phone number.

Actually, this is not a "full meal" but rather a good publicity for the good image of the unit.

Do not yawn or eat during a call.

Do not yawn or eat while talking on the phone. Do not chat with others at the same time. Do not let the other person feel insignificant in the heart of the receiver.

When you end the call, you should seriously avoid it.

And we should wait for the other party to put down the phone first.

Treat incoming calls equally.

When answering the phone, pay attention to giving the other party the same treatment and insist on treating each other equally.

Extremely individual people, having a pair of snobbery of picking and picking, even answering the phone, are very vulgar "different from people", and the tendency of "objectification" is very obvious.

When they answered the phone, they always "put on airs" and "bureaucratic" at the beginning.

First of all, I love to ask, "who?"

"What is it?"

Then the things that can be pushed are pushed, and the ball that kicks can be kicked.

However, their "weather" is not always so "gloomy". Once they hear their superiors, family members, friends, or people who are asking for help, they will immediately "clear up the clouds after rain," whispering, whispering, softly, and kowtow.

This kind of unequal treatment is easy to offend people, but also to others.

When receiving incoming calls, they should be treated equally.

Such a fair attitude is easy to win friends for yourself.

Politely end the call.

On the phone, the receiver should not take the lead in asking for a call.

If you are in a meeting or having a visitor, you should not talk long, or if you have other calls, you should explain the reason when you need to stop talking.

In order not to let the other side feel that we are thick.

If a person who doesn't know how to call the phone doesn't have to finish it, he must not be embarrassed.

For example, it is not appropriate to say, "have you finished yet?

I have other things to do. "

And I should say, "well, I won't take up your precious time anymore." "I really don't want to say goodbye, but I really hope to have the opportunity to contact you later."