The Knowledge Structure Of Telemarketing Staff

A good boyfriend needs to know himself, understand his girlfriend, understand his rival, understand local customs and succeed, and professional telemarketing must become a "know himself", "understand customers", "understand competitors", "understand the industrial chain", "four experts" can get customers.

For boys in love, knowing yourself is very important for girls.

If you want to invite the other person to dinner at home, boys first need to know the situation of their family.

If you don't even know where your home is, where you are and where your parents are, you can't entertain a good girl.

Many telemarketing salesmen want to sell their products to customers, but they do not know much about their company, products and so on. They do not know clearly about their company's operation process. Customers ask three questions. In fact, it does not make any difference between the guests and the guests at home.

A boy who is ignorant of his family's condition can't master the host and please the girl. A sales that he doesn't understand about his company, product and process can not persuade the customer, so that the customers can be assured of their choice. The first step for the salesperson to do well is to know himself, what kind of products he is in, what advantages and disadvantages he has, what kind of process the company will take when dealing with customers' problems, and so on, so that it can be as reassuring as a good host to entertain a good girl.

Another way for boys to pursue girls is to do what they want. This premise is to understand girls.

The secret of many boys' success is to know their targets in various ways.

If you do not understand each other's situation, the probability of failure is very great.

Only through various ways of understanding, constantly listening and understanding, can you win the sympathetic chord of the mind, no matter how delicious the family is, but give the girl what she likes most, so as to make the other party happy.

It is easy for a salesperson to make a mistake, that is, after knowing the advantages of his services or products, he does not look at the object to promote sales. It is like selling a rare treasure to a vegetarian's girlfriend. The result is also predictable.

Salespeople know their customers through various channels and listen to each other, so that they can truly understand the customers' ideas, understand their logic of thinking, understand their reasoning arguments, and naturally know their conclusions.

If you want the other party to make a decision that is beneficial to you, it must follow the logic of the other party, correct its arguments, and come out naturally. All these goals are the foundation for in-depth understanding of the customers.

To understand oneself and understand each other is to pursue girls' success.

But it is not enough. It is important to understand the enemy and understand the customs.

For a sale, it is important to understand competitors and understand the industrial chain.

Understand the situation of other pursuers.

In the process, it is also very important for a family to pursue and pursue a process that is often accompanied by competition. Many people are willing to understand what the other people are pursuing through the girlfriends' girlfriends, according to these "intelligence".

In order to formulate their own pursuit plan, we must be unconventional. We must highlight our own characteristics. We must embody our abilities and sincerity.

The truth is consistent with the sales staff who are prepared to win customers.

What are the products, strengths and weaknesses of competitors, and what ways will competitors adopt?

It is necessary to do in-depth research. If we have a clear understanding of our competitors' tactics, we will be prepared for our own moves, and the odds will be bigger.

In addition to the above three points, it is also important to invite girls to eat and pay attention to others.

If your partner chooses the wrong girl, the girl is not happy, the standard is high. Maybe the girl thinks you are poor and generous and will not live. The standard is low, and you will think that is mean and insincere.

In fact, in a particular place, at a specific stage, people are invited to have meals. The choice of venues and grades is actually a matter of information. Generally speaking, there is a set of established standards. At what stage, where and when to do something, if they do not understand this, they will often do something to displease the other party.

In fact, it is not enough to know oneself, understand each other and understand competitors.

As a sale, it is also necessary to have a clear understanding and understanding of the industry and industrial chain of its own.

The salesperson also needs to have a general understanding of the industry when providing the plan. Any company is not isolated. It is a link in an industrial chain. The problem they need to solve is the problem of industrial chain besides their own problems. At the same time, there are many alternatives in addition to you and your direct competitors.

Therefore, if you want your customers to choose your plan, then you have to have the same perspective from him and have the same logic of thinking, so it is very important to understand the industry and the industrial chain.