Online Shopping Complaints Nearly Tens Of Thousands Of "Seconds Rush" Clothing Nearly Half Failed

Yesterday, the Guangdong Provincial Quality Supervision Bureau announced in November 11, 2014, the Council's

And so on 11 kinds of electricity supplier product quality special supervision spot check result.

The spot checks took samples from 5 electronic business platforms such as Tmall, Jingdong, Suning, Amazon and vip.com. A total of 156 batches of e-commerce products were selected, including 3 batches of counterfeit products, and 30.7% of unqualified products.

From the point of view of the category, toys, luggage and leather goods, clothing, home textiles four categories of products failed to detect products of nearly half.

Among them, Fu Shi, Sano, Bedos, Wei, Han, Ronshen and other big brands "list".

Unqualified product discovery rate

The Provincial Quality Supervision Bureau inspected 153 batches of products and found that

47 batches (of which 10 batches involve serious violation of quality regulations), and 30.7% of unqualified products.

Shoes 30%, household textile products 46.2%, clothing 46.7%, luggage and leather goods 50%, toys 60%, student supplies (office supplies) 13.3%, living electrical appliances 14.3%, small household electrical appliances 20%, communication digital products and accessories 21.1%, kitchen appliances 28.6%, baby products 0

"Mysterious buy sample"

In accordance with the principles of "online discovery, source tracing, and territorial investigation", the spot checks were carried out under the support of the Guangzhou notary office, taking samples from 5 electronic business platforms such as Tmall, Jingdong, Suning, Amazon and vip.com to conduct spot checks.

Existing problems

The results of spot checks on e-commerce products show that

The durability of products sold on the platform is low, the qualified rate is low, the product rate is high, and the failure rate of small household appliances is high.

How to deal with

The Provincial Quality Supervision Bureau said that it had informed the relevant functional departments of the relevant e-commerce platforms and the products of the electric business enterprises involved in the supervision and inspection, and some electronic business platforms had already dealt with the related shops and the shelves.

This year's move

The Provincial Quality Supervision Bureau official said that this year will continue to increase the supervision of key consumer products, such as oral hygiene care products, fitness equipment, charging treasure, routers and other products; secondly, expand the regulatory field, the first time the electricity supplier products will be included in the spot check plan, to ensure that the 2015 electricity supplier product sampling batch and special funds is no less than three times the 2014.

Problem product

Foshan City Nanhai Fuli Fashion Co., Ltd. produces, batch number is "FJA-9403K color: T10321", Fu Shi printing four piece sets (specifications for sheets: 260 * 260cm, short pillow: 47 x 72cm, quilt: 220 * 240cm) is not qualified.

Guangdong Ronshen electric Limited by Share Ltd produced in August 25, 2013, the size of the model RS-815, the trademark "Ronshen" hair dryer is not qualified.

Guangzhou industrial and commercial bureau and municipal Consumer Council accepted 45 thousand complaints.

Online shopping complaints nearly 10000

Yesterday, the Guangzhou Municipal Council held a press conference to announce the Guangzhou consumer complaints rights protection situation and the annual ten major rights protection tips since the implementation of the new consumer law.

From March 15, 2014 to March 9, 2015, in the past year, the Guangzhou Municipal Industrial and commercial bureau and the municipal Consumer Council have received 74437 complaints, complaints and reports through the "12315" consumer complaint reporting system.

Among them, 45199 cases were complaints, 13770 cases were reported, and the handling rates of complaints and reports were over 98%, and the whole system saved 60 million 420 thousand yuan for consumers.

Overall, the top five categories of goods and services are daily necessities, communications equipment, household appliances, Internet services, computers and ancillary equipment.

Of the 45199 consumer complaints, there were 30944 complaints about commodities, accounting for 68% of the total complaints, 8577 of which reflected the quality of goods, reflecting 10277 of the businesses failing to fulfil the "three package" obligations, and 14255 of the service complaints, accounting for 32% of the total complaints.

Since the implementation of the new "consumer law" in the past year, there have been 9632 complaints about online shopping, accounting for 21% of the total complaints.

Among them, there were 395 cases of "seven days no reason to return", which accounted for 4% of the total complaints from online shopping.

It mainly reflects that merchants have different understanding of the scope of application of "seven days no reason to return"; merchants have different understanding of the concept of "returned goods should be intact"; merchants take the setting of refund depreciation fees, fees and other external fees to deal with consumers' demand for no reason to return goods.

In addition, some websites use the name of online shopping to do fraud. It is understood that some websites first attract consumers with low price merchandise. After consumers pay for the goods, they ask consumers to pay a deposit in order to deliver goods for various reasons. Consumers can not receive goods repeatedly for remittances. Only after the complaint is they found that the information about the name and address of the merchant is false. It is a "fishing" website.

Consumer reminder

1. roadside stall, the winner of the "golden egg" award is a child care provider.

Reminder: roadside mobile stalls do not have qualifications and conditions for operation, and are highly mobile.

Consumers should not trust the sweepstakes of the street stalls first; second, be cautious about the so-called "winning prizes"; third, keep the relevant consumption vouchers.

2., advance payment, consumption, business guard.

Reminder: consumers should know about the credit situation and business qualification of the merchant before paying cash or signing the agreement. In the agreement signed between the two parties, it is especially necessary to specify how the consumer should return the balance and other details when the seller breaks the contract.

Second, we must do a good job in collecting and collation of consumer vouchers.

3. TV shopping, no greedy purchase needs to record channels.

Reminder: first of all, do not fall into the trap of "low price promotion" for the sake of being cheap. Secondly, do not blindly believe in the service hotline beginning with "400" or "800".

Again, first inspection and payment.

Finally, it is necessary to record the channels and times of TV shopping advertisements.

Rights Protection Tips

Yesterday, the Guangzhou Consumer Council released the ten major safeguard of rights in 2014.

Question 1: injuries in public places are not difficult to protect without evidence.

Question 2: in the name of "winning" in the name of "winning", the mobile stall holder is hard to find.

Question 3: TV online shopping is difficult to implement the real situation of the operator, so that consumers easily buy back when it is difficult.

Question 4: the amount of cosmetic consumption is large, no contracts, no invoices, and no evidence of rights protection.

Question 5: there is no standard for plastic surgery, and personal safety is difficult to guarantee.

Question 6: the old man will not use "online banking".

Question 7: selling cars to seize the card on the card, the insurance rules are unreasonable.

Question 8: Rescission of the loan contract, the interest paid by the bank during the audit is not clear.

Question 9: prepaid consumption, consumers can not get service, no complaints.

Question 10: smart digital TV, the problem of "three packets" is not in place.